Frequently Asked Questions

·        What are your hours?

  Faster is open and staffed 24 hours a day, 7 days a week, 365 days a year.

·        What is your service area?

 Faster delivers same-day throughout the Chicago-land metropolitan area and the state of Illinois by car, van and truck.

·        How do I set up an account?

Call Faster Customer Service at 312.829.9700. It’s that easy.

·         I’d prefer not to have an account right now. But I would like a delivery made. What can I do?

Call Faster Customer Service at 312.829.9700. Major credit cards, money orders and company checks are accepted.

·        What is Internet Order Entry?

www.fastermessenger.biz/online is our web address, where you can order a delivery by logging in your account number and password. You can track your delivery from time of pickup, en-route status and delivery time. Get reports online, too.

·        What do you deliver?

Faster delivers documents, packages, freight, large appliances, office and medical equipment, pharmaceuticals among an almost unlimited number of different commodities.

·        What don’t you deliver?

Faster does not deliver alcoholic beverages, artwork, jewelry, furs, currency, precious metals, or negotiable instruments.

·        How close are drivers to my office?

Drivers are located throughout the region and are radio-dispatched for immediate response. We are virtually everywhere.

·        Are your services guaranteed?

Yes. Faster guarantees customers the right to on-time deliveries, competitive prices, courteous treatment, accurate billing, reliable service and clean, professional drivers.

·        Do you have trucks?

Yes. Faster same-day and next-day trucking includes everything from 16-ft. and 24-ft. straight trucks.

·        How should I prepare my packages for shipping?

·         When possible use a new box.

·         Used boxes should be rigid with no punctures, tears, rips or corner damage.

·         Remove old labels and shipping marking from the box.

·         Choose a box strength that is suitable for the contents.

·         Never exceed the maximum gross weight of the box – usually printed on the Box Maker’s Certificate on the box’s bottom flap.

·         Cushion the contents of the box and wrap each item separately.

·         Fragile items need suitable separation from each other and clearance from the corners and sides of the box.

·         Each item should be surrounded by at least 2 inches of cushioning and placed at least 2 inches from the walls of the box.