FREQUENTLY ASKED QUESTIONS

What are your hours?
Faster is open and staffed 24 hours a day, 7 days a week, 365 days a year.

What is your service area?
Faster delivers same-day throughout the Chicago-land metropolitan area and the state of Illinois by car, van and truck.

How do I set up an account?
Call Faster Customer Service at 312.829.9700. It’s that easy.

I’d prefer not to have an account right now. But I would like a delivery made. What can I do?
Call Faster Customer Service at 312.829.9700. Major credit cards, money orders and company checks are accepted.

What is Internet Order Entry?
fastermessenger.biz/online is our web address, where you can order a delivery by logging in your account number and password. You can track your delivery from time of pickup, en-route status and delivery time. Get reports online, too.

What do you deliver?
Faster delivers documents, packages, freight, large appliances, office and medical equipment, pharmaceuticals among an almost unlimited number of different commodities.

What don’t you deliver?
Faster does not deliver alcoholic beverages, artwork, jewelry, furs, currency, precious metals, or negotiable instruments.

How close are drivers to my office?
Drivers are located throughout the region and are radio-dispatched for immediate response. We are virtually everywhere.

Are your services guaranteed?
Yes. Faster guarantees customers the right to on-time deliveries, competitive prices, courteous treatment, accurate billing, reliable service and clean, professional drivers.

Do you have trucks?
Yes. Faster same-day and next-day trucking includes everything from 16-ft. and 24-ft. straight trucks.

How should I prepare my packages for shipping?

• When possible use a new box.
• Used boxes should be rigid with no punctures, tears, rips or corner damage.
• Remove old labels and shipping marking from the box.
• Choose a box strength that is suitable for the contents.
• Never exceed the maximum gross weight of the box – usually printed on the Box Maker’s Certificate on the box’s bottom flap.
• Cushion the contents of the box and wrap each item separately.
• Fragile items need suitable separation from each other and clearance from the corners and sides of the box.
• Each item should be surrounded by at least 2 inches of cushioning and placed at least 2 inches from the walls of the box.
• Items should not move when you shake the container.